The Nielsen Company is preeminent provider of market and social research services in the Asia Pacific region. Nielsen staff are valued by the industry and sought worldwide.

We are currently in a phase of significant expansion and have a number of exciting roles to be filled for people keen to join a progressive and respected research company. Ours is an exciting, young and vibrant research environment keen to develop Indonesia’s best researchers.

If you're looking for a dynamic career within a culture of excellence and integrity, consider Nielsen. As part of Nielsen, you have the opportunity to contribute and grow, creating a wide career path across our many services and geographies.

Position: Client Service Senior Manager
Work Location: Jakarta Raya

Job Summary:
Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.

Client Servicing:

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients
• Identify and recommend enhanced and new services that answer clients' business needs
• Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
• Develop plans to cross sell and introduce new services to current clients
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Build and maintain ongoing relationships with the identified key persons within client organization
• Attend client planning meetings and contribute by matching ACNielsen products to client needs
• Ensure staff are trained to handle client requirements
• Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients

Financial Management:

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
• Contribute a minimum of 5 proposals to proposal pipeline
• Contribute to overall team plan by generating revenue and/or cost savings ideas

Functional / Technical:

• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Provide value-added analyses and respond to special requests
• Manage data quality issues by overseeing data inquiry process
• Recommend improvements in work processes within area of responsibility

Organizational Management and Development:

• Ensure alignment of operating systems and processes that will enable the division to achieve its overall business objectives
• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental and inter-divisional communications and teamwork

People Management:

• Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
• Establish high standards of performance and hold associates firmly accountable for meeting those standards
• Develop training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
• Provide support, recognition and feedback to assist employees to achieve their performance standards
• Act as coach, guide and mentor to employees
• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
• Establish a strong team environment focused on exceeding internal and external client requirements
• Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback
• Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment
• Address professional development goals and needs of direct reports
• Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures

Typical Position Pre-requisites:

• Candidate must possess at least a Bachelor's Degree, Master's Degree / Post Graduate Degree, Doctorate, any field.
• At least 6 year(s) of working experience in the related field is required for this position.
• Working knowledge of statistics and multivariate analysis, working knowledge of research techniques and methodologies,Project management experience & Effective writing skills
• Preferably CEO /GM / Director / Senior Managers specializing in Marketing/Business Development or equivalent.
• Full-Time positions available.

If you meet the above qualifications, you are welcome to apply as online by clicking "Apply Online" below.

All information collected will be used for recruitment purposes only

Closing Date: 15 February 2012

Comments