General Motors Company, commonly known as GM, formerly incorporated (until 2009) as General Motors Corporation, is an American multinational automotive corporation headquartered in Detroit, Michigan and the world's largest automaker, by sales, in 2011.

GM employs 202,000 people and does business in some 157 countries. General Motors produces cars and trucks in 31 countries, and sells and services these vehicles through the following divisions/brands: Buick, Cadillac, Chevrolet, GMC, Opel, Vauxhall, and Holden, as well as two joint ventures in China. GM's OnStar subsidiary provides vehicle safety, security and information services.

Position: Sr. Quality Engineer
Work Location: Detroit, MI - Renaissance Center - 400 Renaissance Center

Description:

• Improve customer satisfaction and service performance by identifying and resolving OnStar's most significant impacting issues.
• Implement Quality and Engineering improvement techniques, such as process flow diagrams, FMEAs, and Regression Analysis, to improve the performance of OnStar services.
• Develop and lead cross-functional teams, to identify root causes, implement corrective actions, and successfully improve service performance.
• Present findings and recommendations to Senior Management.
• Follow-up on action items to ensure resolution.

Education and Training:
Bachelor degree with a major in engineering or equivalent training.

Qualifications:

• High level of analytical ability where problems are unusual and difficult.
• Well developed oral and written communication skills.
• High level of knowledge of product engineering and manufacturing processes.
• Knowledge of Corporate and divisional quality and reliability, standards, policies and procedures.
• Demonstrated technical and professional skills in job-related area required.
• Appropriate interpersonal styles and communication methods to work effectively with business partners to meet mutual goals required.
• Knowledge of and ability to effectively use computer software as it pertains to engineering preferred.

Additional Required Qualifications:

• Minimum of 7 years professional experience.
• 2-5 years experience in OnStar systems, hardware, or IT development.
• Excellent communication, coordination, organizational, and leadership skills.
• Advanced use of Microsoft products, including Excel, Access, Word, Powerpoint, and Outlook.
• Knowledge of relational database design, operation, and query/reporting capabilities.
• Advanced knowledge of problem solving methodologies

Additional Preferred Qualifications:
Knowledge and experience in one or more of the following: Wireless communications, GPS, navigation, software development, telephony, communications protocols.

Interested of this position? Please, click "Apply Online" link below to complete your detailed resume.

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