CSR Limited is the name behind some of the market's most trusted and recognised brand names in providing building products for residential and commercial construction. Names that builders and generations of Australians have come to know and trust. Like Gyprock™ plasterboard, Bradford™ Insulation, PGH™ bricks and Pavers, Monier™ and Wunderlich™ rooftiles and Viridian™ glass to name a few.

We operate low cost manufacturing facilities and a strong distribution network to service our customers across Australia and New Zealand. And because these products come from CSR, our customers can be sure that they are manufactured to meet all relevant building codes and standards to do the job.

We're continually re-investing in our business to meet new challenges in construction.

Position: Customer Service Team Leader - Somersby
Work Location: NSW - other

• Be part of CSR and be valued and rewarded for your efforts
• Somersby Location - Free On Site Parking
• Join us and let us help shape your career!

Hebel currently manufactures and distributes an amazingly innovative building material that has been used in Europe for more than 60 years and has currently been used in Australia for over 20 years. To help assist with our growth we need your help to maintain, source and develop both new and existing customers within our business, we have a great opportunity for a team leader who is results driven and enjoys leading and developing the customer service team.

This is a great opportunity for a supportive leader with a hands-on approach to be part of an evolving environment where the customer service team is pivotal to our success. Reporting to the Customer Service/Logistics Manager, you will be contributing to the development and implementation of strategies to encompass the following key objectives:

• Ensure operational activities of team supports the business' overall service objectives.
• Monitor Key Performance Indicators and work with other team leaders to achieve high service performance.
• Contribute to morale across customer service team by fostering efficient, professional and effective working environment.
• Drive continual improvement through development of team members and using KPIS to identify areas of focus and improvement.
• Establish and build working relationships with Account Managers and Customers.
• Demonstrate leadership to foster staff progression within the team.
• Assist to implement process improvements and best practice work methods.
• Facilitate provision of prompt & accurate order processing services.
• Establish productive working relationships across the organisation and departments.
• Capturing and actioning of service, quality and pricing complaints.
• Maintenance of records and files in a timely and efficient manner.
• Create, maintain and develop superior reporting tools or methodology.

The ideal team leader would be an individual that has demonstrated skills in improving functional processes, possess a proactive leadership approach to customer care, staff and sound communication skills in dealing with internal and external stakeholders. Your experience working within a manufacturing where cross functional relationships are formed with sales and marketing, logistics, operations transport and/or despatch would be viewed favourably. Knowledge of MS Office applications and SAP would be considered very favourably.

This role represents a tremendous opportunity for a dynamic leader with a hands-on approach to be part of an evolving environment where the call centre is pivotal to our growth and success. This is an exciting career opportunity for a person who wants to build their career within a growing and dynamic industry leader.

To apply click the "Apply Online" below or contact Sam Chan CSR Recruitment advisor on 02 9964 1237 for more information.

Closing Date: 2 February 2012

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