Dell Inc. listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell sells more systems globally than any computer company, placing it No. 34 on the Fortune 500. Dell's climb to market leadership is the result of a persistent focus on delivering the best possible customer experience by directly selling standards-based computing products and services. Revenue for the last four quarters totaled $58.2 billion and the company employs approximately 90,400 team members around the globe.

For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world’s largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.

Position: Account Service Management Advisor
Work Location: Plano, TX

Job Description:
Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and customer account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical (incident based) to strategic (Global Account Management Strategies).

Required Experience:

• 8 - 10 years of relevant experience or equivalent combination of education and work experience
• Solid understanding of ITIL processes and principals.
• Solid verbal and written communication skills.
• Solid ability to create and document processes.
• Customer Service
• Front line

Minimum Certification Requirements:

• ITIL Foundation, ITILv2
• ITILv3 (preferred)

Minimum Educational Requirements:
8-10 years of relevant experience or equivalent combination of education and work experience.

For those who interest for this job, please click on the 'Apply Online' below.

Comments