Tektronix Communications (TekCom) enables the world’s largest network operators, network equipment manufacturers and cable companies to design, build, deploy and manage current and advanced communication networks, including fixed, mobile, IP and converged multi-service networks. Our solution suite includes network performance monitoring solutions and services that provide passive monitoring and active testing of an entire communications network, and network diagnostics solutions and products that test and measure the signaling protocols in advanced networks and services.

Tektronix Communications is the supplier of choice for customers who rely on a wide array of products and solutions and a deep expertise of the technologies that enable innovation from inception through use in live deployments. As a result, Tektronix Communications’ systems manage more than 30 percent of the world’s calls, and our network diagnostic and performance monitoring solutions are installed in more than 100 carrier and cable networks in over 40 countries.

We want you to join with us to fill the position as follow:

Position: Systems Engineer
Work Location: Melbourne, VIC

Responsibilities:

• Responds to customer inquiries on the telephone, via email or the Customer support Database.
  Provides after-hours support.
• Travels to customer sites as necessary to provide direct product technical support.
• Handles customer problems in both production and non-production networks.
• Initiates requests for replacing defective components and tracks their status through delivery to the customer.
• Communicates with the customer and responds to requests for support in a timely manner, according to contractual SLAs and KPIs.
• Provides customers with periodic ongoing maintenance support, software upgrades, etc. as required.
• Communicates with product management, sustaining engineering and product management regarding software defects and follows up to ensure fixes are made and supplied to the customer.
• Completes, maintains and processes pertinent paperwork, CRM and records to track customer reported problems, enhancements and defective components.
• Collaborates with management, staff, customers and Technical Support staff to determine customer response priorities.
• Provides input for technical documentation in written or oral form, including procedures, examples and technical descriptions.
• Researches and studies subject matter and participate in meetings, seminars or training sessions to obtain a greater understanding of products and applications.
• Participates in the testing of new product releases as directed by supervisor.
• Assists in the training of junior members of the Technical Support team.
• Works closely as part of a team and also independently.
• Take ownership of issues and escalate as necessary to drive to conclusion.

Requirements:

• Masters or Bachelor's degree from a college or university.
• Strong working knowledge of LINUX and UNIX operating systems on an admin level. Working knowledge of Solaris is desirable.
• Use computer applications packages such as MSWord, MSExel, MSPowerPoint, Outlook and MS Project.
  Working knowledge and understanding of ORACLE/SQL.
• Strong knowledge of multi-vendor telecommunications networks and analysis at the protocol level including SS7, GSM, GPRS, UMTS, VoIP.
• Ability to diagnose complex faults in OSS networks with hardware, software and applications.
• Disciplined time management skills with the ability to manage multiple tasks and priorities.
• Strong customer facing skills with the ability to manage customer expectations and drive issues through to resolution in a timely manner.
• Ability to work both as an individual and as a member of a team.

For those who interested, please apply your resume through the following "Apply Online" link below.

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