FTI Consulting is a global business advisory firm dedicated to helping organisations protect and enhance enterprise value. For over 25 years, FTI Consulting has brought insight and expertise to deliver successful resolution to the most challenging financial, litigation and business-critical issues. FTI Consulting is a leading global firm upon which organizations rely for advice and solutions in the areas of disputes and investigations, e-discovery software and services, economic consulting, reputation management, corporate finance and restructuring, and transaction advisory services. We are involved in high-stake, fast-paced investigative, forensic accounting and computer forensics projects around the world. Our workforce of more than 4,500 employees around the world includes PhDs, MBAs, CPAs, CFEs, JDs and technologists with expertise in financial services, retail, healthcare, energy, media and communications.

We are currently seeking a dedicated person to fill the following:

Position: Senior Technical Support Engineer
Work Location: Sydney, NSW

Responsibilities:

• Tier 1 & 2 Help desk & onsite support to the region– trouble shoot and provide resolutions to technical issue including any hardware, software and mobile devices reported by end users
• Log and update status information into the support ticketing system
• Implement the computing platform, networking infrastructure and application systems with respect to the company’s IT strategy
• Recommendation on improving performance on the PC & network
• Work with local IT vendor on hardware procurement
• PC hardware and software installation
• Conference room setups including AV, VC equipment and online meeting configuration and support
• Assist inventory and asset control
• Assist in ad hoc projects

Requirements:

• Excellent communication (written & verbal), planning, organization, and administrative skills
• Exercise discretion and independent judgment with respect to matters of technology significance within FTI Consulting
• Flexibility to work in a fast-paced, multi-task environment
• Ability to work under tight deadlines and stressful situations
• Ability to handle and balance multiple critical tasks at the same time
• Availability to travel with little notice
• Detailed knowledge of current personal computer, server, and network hardware and software including interfaces and relationships
• Experience on local area networks, wide area networks, (LAN/WAN) connectivity is preferred
• Ability to grasp fundamentals quickly and instruct others in their use. Competent to work on fairly complex computer and local and wide area networking problems independently.
• Experience with Windows 2000 server, Windows 2003 Windows 2008 and Windows XP / 7 operating systems
• Extensive knowledge of the Microsoft Office Suite of applications (Excel, Word, PowerPoint, Access, Outlook)
• Experience with time entry systems, Citrix, Cisco IP phone, Contact Mgmt Systems and Adobe Acrobat Full version preferred
• MOS / MCSA / MCSE / CCNA certifications will be an advantage
• Minimum 4 years experience in a 50-100 staff LAN environment
• Superior customer service skills

If you are interested in joining a rapidly growing company and would like to contribute to our ongoing success, please submit your application together with your resume via our Company career website through the following "Apply Online" link below.

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